How much is delivery?
Delivery fee is just only $3.99 or $4.49 per restaurant for in-zone area(additional fee will be added for out-of-zone based on restaurant & delivery locations). A15%-20% gratuity for your driver is suggested on all orders. An out-of-zone please call office at 239-566-3226 to make special arrangements if we can delivery in your area.
What about tips?
Our drivers use their own vehicles and gas. They work hard to assure that your meal is delivered to you promptly & professionally. As with all food service wait staff, they rely on tips as their major source of income. Unlike restaurant wait staff, our drivers do not serve multiple tables. They dedicate themselves exclusively to your order. The entire delivery process for our drivers from start to finish can take up to one hour.
A 15-20% gratuity is suggested on all orders. Our drivers sincerely appreciate your generous consideration.
A 15-20% gratuity is suggested on all orders. Our drivers sincerely appreciate your generous consideration.
When should I order?
Orders must be placed at least 1 hour before desired delivery time.
Can I place an order for a future time?
YES! We recommend placing an Advanced Order to help ensure your desired delivery time. Advanced orders can be placed online up to 5days before desired delivery time. Click on the Advance Ordering /Takeout button at the top of this page to schedule a future delivery. You may place an order even months in advance by calling us during our regular hours. Advanced orders must be paid for in advance using credit card payment.
How many restaurants can I order from at one time?
You may order from as many restaurants as you wish, however, a seperate delivery fee will be added for each restaurant ($2.99 for the next restaurant pick up). Please keep in mind that orders from more than one restaurant may arrive at different times from separate drivers.
What are your hours?
Monday - Sunday 10.00 AM - 10.00 PM.
Lunch orders must be scheduled at 2-3 hours in advance. You may schedule a lunch delivery either by:
(1) clicking the red "Advance Order" button at the top of this page and selecting your desired delivery date & time.
(2) calling us at 239-566-3226
(1) clicking the red "Advance Order" button at the top of this page and selecting your desired delivery date & time.
(2) calling us at 239-566-3226
For orders that are outside of our normal delivery hours, please call our office at: 239-566-3226 to make special arrangements. We would be pleased to accomodate your delivery needs no matter the day or time!
Don't forget, you can place an Advanced Order 24 hours a day on our web site and select your desired delivery date and time! Simply click the "Advanced Ordering / Takeout" button in the top menu bar.
How long does it take?
We do our best to get your order to you as quickly as possible, almost always within 45-60 minutes . Please take into consideration that restaurant preparation time, weather and traffic may affect us from time to time, therefore we cannot guarantee a delivery time. Advanced Orders take Priority.
Will my food arrive to me fresh?
Absolutely! We submit your order to the restaurant for preparation based on driver availability. This means that your order begins being prepared only when we have a driver on the way to the restaurant to pick it up. Your order goes immediately into a specialized thermal insulated catering bag to keep it hot and fresh, and then it is delivered directly to you. You couldn't get it hotter if you went to get it yourself!
How do I pay?
We accept cash, Visa, Mastercard, Discover & American Express. Cash is paid to the driver upon delivery. Credit cards are processed on our secure site at the time of your order.
Can I use restaurant coupons?
We're sorry, but no. Our participating restaurants still want to serve you in person for those nights out. So save those coupons for a top quality, complete service, in house meal.
What do you do with information you collect from me?
Your privacy is our primary concern and we will never share your information with any outside person or entity. We store only needed personal information for order completion and direct contact in our secure and private database. So remember your password.
What else do I need to know?
Restaurants menus and prices are subject to change. Orders cannot be cancelled once placed . Call us immediately at 239-566-3226 if the restaurant has incorrectly packaged your order to schedule a re-delivery or to receive credit. We reserve the right to refuse service at our discretion. Thank You for your business.
Don't see your favorite restaurant? Let the owner or manager know that you would like their food delivered to you by NaplesExpressMeals.com
