How much is delivery?
Delivery fee starts at $3.99
per restaurant for in-zone areas (additional fee may be
added based on the distance between restaurant &
delivery locations). For out-of-zone deliveries,please call 239-949-7117 to see if we can make special arrangements. *There is a 3% processing fee added to all orders for our cost of operation to continue to provide you with the best possible experience in Naples.
What about tips?
Our drivers use their own
vehicles and gas. They work hard to assure that your
meal is delivered to you promptly & professionally.
Providing the service to you, they rely on tips as their
major source of income. Unlike restaurant wait staff,
our drivers do not serve multiple tables. They dedicate
themselves exclusively to your order. The
entire delivery
process for ourdrivers from start to finish can take up to one hour.
A 15-20%
gratuity is suggested on all orders. Our drivers sincerely appreciate your generous consideration.
Can I place an order in advance?
YES! We recommend placing an
Advanced Order to help ensure your desired delivery time. Advanced orders can be placed online up to 5days before desired delivery time. Click on the Advance Ordering / Takeout button at the top of this page to schedule a future delivery. You may place an order even months in advance by calling us during our regular hours. Advanced orders must be paid for in advance using credit card payment.
How many restaurants can I order from at one time?
You may order from as many restaurants as you wish, however,a seperate discount delivery fee will be added for each restaurant. Please keep in mind that orders from more than one restaurant may arrive at different times from separate drivers.
What are your hours?
Monday - Friday 11:00am - 9:30pm
Saturday - Sunday 12:00pm - 9:30pm
(Summer hours may be subject to change)
For orders that are outside of
our normal delivery hours, please call our office at: 239-949-7117 to make special arrangements. We would be pleased to accomodate your delivery needs no matter the day or time!
How long does it take?
We do our best to get your order to you as quickly as possible, almost always within 45-60 minutes. Please take into consideration that restaurant preparation time, weather and traffic may affect us from time to time, therefore we cannot guarantee a delivery time. Advanced Orders take Priority.
Will my food arrive to me fresh?
Absolutely! We submit your
order to the restaurant for preparation based on driver availability. This means that your order begins being prepared only when we have a driver on the way to the restaurant to pick it up. Your order goes immediately into a specialized thermal insulated catering bag to keep it hot and fresh, and then it is delivered directly to you. You couldn't get it hotter if you went to get it yourself !!!
How do I pay?
We accept cash, Visa,
Mastercard, Discover & American Express. Cash is paid to the driver upon delivery. Credit cards are processed on our secure site at the time of your order. Sorry NO CHECKS ACCEPTED.
Can I use restaurant coupons?
We're sorry, but no. Our participating restaurants still want to serve you in person for those nights out. So save those coupons for a top quality, complete service, in house meal.
What do you do with information you collect from me?
Your privacy is our primary concern and we will never share your information with any outside person or entity. We store only needed personal information for order completion and direct contact in our secure and private database. So remember your password.
What else do I need to know?
Restaurants menus and prices are subject to change.Orders
cannot be cancelled once placed.Call us
immediately at 239-949-7117 if the restaurant has incorrectly packaged your order to schedule a re-delivery or to receive credit. We reserve the right to refuse service at our discretion. Thank You for your business.
Don't see your favorite restaurant? Let the owner or manager know that you would like their food delivered to you by NaplesExpressMeals.com
